Name: Applegate Alexander & Co
Applegate Alexander & Co is a company that specialises in buildings insurance repairs. As speed is the essence regarding urgent repairs to clients’ properties that have been damaged by either burglary, fire, flood, or vehicle impact damage we now utilise iPhone technology and a web-based estimating system which means that photographs, estimates of works and itemised costings can be with the client, their insurer and the appointed “loss adjusters” via email within a matter of hours rather than days.
Due to our web-based estimating system, which provides both square metre and linear metre measurements, we are able to order materials accurately for each job with little or no waste, therefore increasing efficiency and competitiveness.
The management prides itself on being proactive and communicating with the client from the commencement of the works, including updating the client by email or telephone as works progress. Our staff are highly motivated to give the most efficient service to our clients and they are encouraged to communicate with the clients while working on their premises should they have any concerns or queries. This proactive care and attention to detail has been beneficial to Applegate Alexander & Co where we have consistently scored high marks regarding customer feedback (as can be evidenced on our website).
Anthony Smith is a partner at Applegate Alexander & Co